Refund Policy

Tyldesley sells access to software, credits, AI-generated images, PDFs, and video generation outputs. Because digital generation can consume computing resources immediately, credits already spent on delivered outputs are normally non-refundable.

Refunds are reviewed fairly when a payment error, duplicate charge, platform outage, or delivery failure prevents you from receiving the paid service.

You can cancel a paid subscription before the next renewal from billing settings or by contacting support. Cancellation stops future renewals and does not remove access already paid for during the current billing period.

A refund for the current period may be considered if you were charged after a documented cancellation request, if checkout showed an incorrect price, or if the paid service was unavailable for a material part of the period.

Unused purchased credit packs may be reviewed for refund if requested promptly and if no abuse, dispute, chargeback, or policy violation is associated with the account.

Credits cannot be cashed out, transferred as money, used as gift cards, or spent outside Tyldesley.

If an image, PDF, or video output fails to generate because of a Tyldesley system issue, we may restore credits, regenerate the output, or provide a refund at our discretion.

Aesthetic preference, a change of mind, or failure to follow safety guidance is not normally a basis for a cash refund once an output has been delivered.

Email support@tyldesleydoors.com with your account email, order date, plan or credit pack, the output ID if relevant, and a short explanation. We may ask for screenshots or additional details.

Approved refunds are returned to the original payment method where possible. Bank and card issuer timing may vary, and failed refunds may require an alternative support process.

If you believe a charge is wrong, contact support first so we can investigate. We keep order, terms acceptance, credit usage, AI delivery, and support records to help resolve refund questions and payment disputes.